Effective Date: July, 2025
At Anteros Travel Ltd. (“Anteros Travel”, “we”, “our”, or “us”), your privacy is a top priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with us—including when you inquire about or book a tour, use our website or mobile app, or engage with any of our travel-related products and services.
This Policy applies to all individuals whose personal data is processed by Anteros Travel, including clients, travellers, website visitors, mobile app users, and job applicants. In certain cases, we may supplement this notice with specific policies tailored to a product, location, or legal jurisdiction. These additional notices should be read in conjunction with this one.
We may revise this Privacy Policy periodically. When changes occur, the revised date will be reflected at the top. In some cases, we may also notify you directly—such as via email or website banner. We encourage you to review this policy regularly to stay informed about how we manage your personal data.
1. Information We Collect
a. When You Inquire or Book a Tour
When you contact us to ask about a tour, whether through our website, mobile application, through a third-party agent, or by speaking directly to our team, we gather certain personal details. This includes:
Once your booking is confirmed, we request further details to help prepare your travel experience—a stage we refer to as “Good-to-Go”. This process is designed to verify your identity, match you with the right itinerary, and fulfil our duty of care. At this stage, we may collect:
If you’re booking for others, you may share their personal data with us. In doing so, you confirm that you have their permission to disclose this information, and that you have shared this policy with them so they understand how their data will be used.
b. When You Call Our Office
If you call us—for questions, assistance, or to make a booking—your call may be recorded for training, monitoring, and quality assurance purposes. We may capture:
2. When You Visit Our Website or Use Our Mobile App
We automatically collect a range of data when you browse our website or interact with our mobile app, some of which may be considered personal data under applicable privacy laws. This includes:
3. Photos and Video Content During Travel
Photos or videos taken during a tour by fellow travellers or Anteros Travel representatives may include your likeness. While guides and staff will seek permission before using any images for promotional use, Anteros Travel cannot control images taken by other guests.
Occasionally, we may bring along a professional photographer or videographer. In such cases, we will ask for your explicit consent through a waiver form presented prior to the start of your trip.
4. When You Apply for a Job
If you apply to join our team, we collect relevant data such as:
This information is used solely for assessing your suitability for employment and fulfilling any legal recruitment obligations.
5. How We Use Your Information
We use personal information for the following business purposes:
a. Delivering Our Services
b. Legal and Administrative Purposes
We may use your data to fulfil legal requirements, such as immigration compliance or health regulations in the countries you visit. Internally, we also use your data for accounting, auditing, and compliance operations.
c. Marketing and Promotion
With your consent, we use personal information to:
These messages may be delivered by Anteros Travel or by third-party platforms working on our behalf.6. How We Share Your Information
Your personal data is never sold. We only share it in the following circumstances:
a. With Your Consent
When you give explicit consent, we may share your data with:
b. With Tour Service Providers
To deliver your travel experience, we share relevant data with:
These partners are contractually obligated to keep your data secure and use it only for the purposes for which it was provided.
c. IT & Marketing Support Providers
We may share data with:
These partners help us deliver our services, improve platform functionality, and send communications.
d. In Business Transfers
If Anteros Travel is involved in a merger, acquisition, or sale of assets, your data may be transferred to the relevant third party as part of the transaction, subject to appropriate safeguards.
7. International Data Transfers
Our services operate globally, and your information may be transferred across international borders. If you reside in the UK or EU/EEA, your data may be processed in countries where privacy protections differ.
To ensure adequate protection:
8. Your Privacy Rights
You have the right to access, update, correct, or delete your personal data, subject to legal limitations. Specifically, you may:
If you’re a resident of the UK, EU, EEA, or California, you may have additional rights under GDPR or CCPA, including:
To exercise these rights, please contact our Privacy Officer (details below). Some requests may limit our ability to fulfil your booking or provide certain services, and we will explain these impacts before acting on your request.
9. Contacting Our Privacy Team
If you have questions or concerns about this policy or wish to exercise your rights, please reach out to:
Privacy Officer
Anteros Travel Ltd.
71-75 Shelton Street
Covent Garden, London
WC2H 9JQ
Phone: 020 4603 3060
Mobile: +44 7400 884157
Email:
We take all inquiries seriously and may follow up to verify your identity before proceeding.
10. Data Security
Anteros Travel takes comprehensive steps to protect your personal information against unauthorized access, loss, or misuse. We implement:
In the event of a data breach, we will notify you and regulators where required by law. However, no internet-based system can be guaranteed 100% secure, and we advise all users to remain cautious when transmitting sensitive data.
11. Data Retention
We retain your information only for as long as necessary to fulfil the purpose it was collected for—or longer where required by law or for legal claims. Once your data is no longer needed, we securely delete or anonymize it.
If you would like more information about our data retention practices, contact our Privacy Officer using the contact details provided above.
Starting from 2025 for all UK companies.
Modern Slavery and Human Trafficking Policy
Purpose
Anteros Travel LTD is dedicated to upholding ethical standards and integrity in all its business practices. We are committed to preventing all forms of modern slavery, human trafficking, forced labour, and exploitation. As a responsible employer we recognise our responsibility to combat modern slavery within our operations and supply chains. This policy outlines our commitments to prevent modern slavery and ensure transparency in our business practices.
Scope
This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners. We expect all individuals and organisations associated with us to uphold our commitment to anti-slavery and to adhere to applicable laws and ethical standards.
This policy does not form part of any employee’s contract of employment and we may amend it at any time.
Definitions
Modern Slavery: Refers to slavery, servitude, forced and compulsory labour, and human trafficking as defined by the UK Modern Slavery Act 2015.
Human Trafficking: Involves the recruitment, transportation, transfer, harbouring, or receipt of people by improper means (force, fraud, or coercion) for the purpose of exploitation.
Policy Statement
Commitment to Combatting Modern Slavery
We are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to combat modern slavery anywhere in our own business or in any of our supply chains.
We believe in treating all individuals with respect, ensuring fair labour practices across our operations and promoting fair labour practices within our supply chain.
Risk Assessment and Due Diligence
We conduct risk assessments of our business operations and supply chains, whilst also supporting and encouraging our suppliers to identify and mitigate potential risks related to modern slavery.
Supplier Conduct
As part of our contracting processes, we include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude, whether adults or children, and we expect that our suppliers will hold their own suppliers to the same high standards.
We assess suppliers on their labour practices and reserve the right to audit their compliance with our standards. Non-compliance may result in the termination of business relationships.
Training and Awareness
We provide mandatory training on modern slavery and human trafficking for senior managers annually.
Training focuses on recognising the signs of exploitation and reporting concerns appropriately.
Reporting and Whistleblowing
The Group encourages employees, suppliers, and stakeholders to report any concerns related to modern slavery to their line manager, business contact or our confidential whistleblowing hotline.
Reports are thoroughly investigated, and corrective action is taken when necessary.
Monitoring and Continuous Improvement
We continuously monitor and evaluate our business practices to identify and mitigate modern slavery risks.
The Group commits to reviewing its anti-slavery policies and procedures annually to ensure alignment with best practices and legal requirements.
Transparency and Reporting
As part of our commitment to transparency, from 2025 we will publish an annual Modern Slavery Statement, detailing the actions taken to prevent and address modern slavery risks within our operations and supply chain.
This statement will be approved by our Board of Directors and will be publicly available on our website.
Compliance with the UK Modern Slavery Act 2015
The Group adheres to the UK Modern Slavery Act 2015 and is committed to transparent reporting on modern slavery risks and prevention.
Board Responsibility
Our Board of Directors has overall responsibility for ensuring this policy’s implementation and effectiveness. They support and oversee our commitment to maintaining an ethical and compliant workplace.
Policy Review
This policy will be reviewed annually by the Board to ensure continued relevance and effectiveness in preventing modern slavery within our business and supply chains.
Approval
This policy is approved by the Board of Directors